Frequently asked questions

Yes. One switch in the theme editor (the Date Picker Embed) works on cart page and cart drawer themes alike: when a customer heads to checkout, they pick their date on a page the app hosts, then carry on. If you'd rather the calendar sat on your cart page itself, add the Date Picker Redirect block (under Blackout Dates) to your cart section as well. No code editing either way.

In your Shopify admin go to Online Store → Themes → Customize, open App embeds at the top of the left panel, switch on Date Picker Embed and save. The app's Getting Started page has a button that opens that exact screen for you. See the setup guide for the click-by-click version, and email & checkout for the snippet you paste into your order confirmation email.

Yes. On Store Closed Dates, Add public holidays opens a list for your country or region, each date labelled with the holiday's name, so a Pro deadline banner can say "before our Christmas Day closure". On Plus and Pro every date starts ticked. On Free none do: tick the ones you want, and they count towards your 10 closed dates. England and Wales, Scotland and Northern Ireland come from GOV.UK's official calendar (substitute days included); Ireland, most of Europe, the United States, Canada, Australia, New Zealand, South Africa, Singapore and Japan come from the Nager.Date calendar, nationwide holidays only. The app guesses your region from your timezone and remembers the one you last used.

The Getting Started page inside the app tells you. Once the embed is on and saved, open any page of your shop, come back to the app, and the first step has ticked itself and shows when your storefront last reported in. It also says when the date picker last rendered for a customer, and if the picker's code fails on your theme it shows the error message and where it happened. Then place a test order, which ticks the last step and proves the date lands on the order.

Once it's on, the Shop Pay, Apple Pay, Google Pay, PayPal and “Buy it now” buttons on product and cart pages are hidden, because they skip the date step. Every payment method still shows at checkout. Express buttons go straight to checkout, so an order placed through them would have no date.

Yes, on Plus and Pro. Go to Product Availability in the app and set that product's own rules: allowed dates, allowed weekdays, a prep days override, a fixed date (pre-selected, no choice needed) or a recurring send-out day like every Thursday. Customers can mix products with different rules in one cart: the calendar only offers days that suit every item, and says so if two products can't be ordered together.

Yes, on every plan. Under Settings → Timing & hours → When you're open for pickup, set your pickup hours for each weekday (with a second window later in the day if you close in between, say 10am to 12pm and 6pm to 7pm) and how long each slot should be (30 minutes to 2 hours), and the date picker cuts your hours into slots for customers to choose from. On Plus and Pro you can also cap how many orders each slot takes (Settings → Rules & notifications → Max orders per time slot): a full slot shows as Full and can't be picked, and a day with every slot full is greyed out. Local delivery can have times too, such as 9am to 12pm and 1pm to 5pm, set under Settings → Timing & hours → Local delivery times, with their own cap on Plus and Pro.

Yes, on every plan. Tick “Check the customer's postcode first” under Local delivery in Delivery. Customers choosing local delivery type their postcode and are told straight away whether you deliver there, before they pick a date. The answer comes from the local delivery areas you already set in Shopify, so there's no list to keep in the app.

Yes, on every plan. In the app, open Settings → Rules & notifications → How the date picker looks and reads to change the accent colour and the date picker's 19 pieces of wording, from the question above the delivery options and the names of pickup, local delivery and postal to the time-slot prompt and the gift message label. That covers the app's date page and the cart block alike. Clear a field to get the standard wording back. The closure notice, product page badge and deadline banner blocks have their own wording in the theme editor.

Not from your shop's own pages. With the embed switched on, the checkout button takes them to the date page first; with the Date Picker Redirect block on your cart page, the checkout button stays greyed out until a date is chosen. Both work in the customer's browser, so an order can still arrive without a date if it reaches checkout another way: from the Shop app or a social channel, by going straight to the checkout link, or if the app's script fails to load. The app leaves such an order undated but tags an online-store order like this blackout-no-date and names the latest one on the app's home page, so you can ask the customer for a day; the app's block on the order's page in your admin, if you've added it, says "No date chosen". On the app's Plus or Pro plan, checkout shows only the delivery option they chose, so they can't accidentally pay for postage on a pickup order. Otherwise the choice is captured and shown on the order.

Yes, on Plus and Pro. On Free you offer one of pickup or local delivery. Turn on pickup, local delivery and postal on the app's Delivery page and customers choose one when they pick their date. Prices come from your Shopify shipping rates, and you can limit products to certain methods. To post only the products you choose, pick “Only products I choose” under Postal on the Delivery page, then on each of those products in Product Availability tick “Override delivery settings for this product” and then Postal / courier; everything else keeps your other methods. The app installs a checkout filter for you, so only the chosen method shows up at checkout.

Open the app's Delivery page and the checkout filter reinstalls itself as it loads. If it still fails, a red banner names the exact cause (a missing permission or Shopify not accepting the change) and tells you how to fix it. For pickup and local delivery to show up as native checkout options, products have to be marked physical and either have stock at the pickup or local-delivery location or have inventory tracking turned off. The same Delivery page explains this and tells you whether pickup is switched on for your locations in Shopify.

Yes, on Plus and Pro. Product Availability has a spreadsheet export and import: download every product's rules, edit them, and upload the file. Afterwards a summary says how many rows were applied and lists any it skipped or couldn't read, and the product list refreshes to match. Reports, Closure Impact and the daily prep sheet (Pro) each have a Download CSV button for your own spreadsheets and back-office tools.

Yes, on the Pro plan. Go to Calendar Sync in the app and connect Google Calendar or Microsoft Outlook, and your dated orders, recent existing ones and new ones, get pushed across as calendar events. There's also an ICS feed URL you can copy and subscribe to from Apple Calendar, Fantastical, or anything else that takes calendar subscriptions.

Yes, on the Pro plan. Each Shopify location becomes its own branch with its own delivery methods, prep time, cut-offs, slot length, slot caps and closed dates, or it can just inherit your shop-wide settings. Customers pick which location they're ordering from on the storefront, and that choice drives the calendar, capacity and reporting for that branch. Free and Plus run on one shop-wide setup.

Yes, on the Pro plan. Turn it on under Settings → Timing & hours → Customer rescheduling, then add the "Change your date" snippet to your order-confirmation email, and customers pick a new date and time from the same calendar they used before checkout, without emailing you about it. The app moves the booking, frees the old slot and updates your synced calendar. New dates still respect your closed dates, prep time and daily capacity, and you can set a cut-off so changes can't land too close to fulfilment.

Existing orders keep the date your customer already picked. Closing a date only stops new orders being placed for it. On Pro, the app's Closure Impact page lists the orders already booked on any of your closures in the next 90 days. On any plan, a Shopify Flow trigger can alert you, with how many orders are affected and a link to the first, shortly after you save a closure that lands on top of a booking, so you can get in touch and reschedule.

Your date picker already stops customers choosing a day you're closed. For orders that get through anyway (placed in your admin or POS, say), Shopify Flow can tell you: two of the nine triggers Blackout Dates adds cover this. Order landed on a closed date (admin/POS fallback) fires when an order's date falls inside an upcoming closed period, and New closure overlaps existing orders fires when you add a closure that customers have already booked against. Wire either into Slack, Klaviyo, order tagging or any custom webhook. Both work on every plan.

Yes, any app built on Shopify's own subscription contracts. The first order goes through the date picker as normal. Renewals never pass through the cart, so the app spots each one when it lands and gives it the next valid date under your closed dates, weekday rules and prep time; if the subscription app schedules the renewal itself and writes the date onto the order, that date is used instead. The integrations page has the exact attribute to point your subscription app at.

No. The order triggers carry a reference to the order (and the closed-date, renewal, reschedule and due-tomorrow triggers the customer too) that Flow actions can use directly, so a one-step workflow like “Order landed on a closed date (admin/POS fallback) → Send Slack message” works straight away. All you need is an account with whatever you're sending to (Klaviyo, Slack, and so on).

Free covers 10 closed dates and two weekly closed days, one delivery method (pickup or local delivery), prep days, pickup time slots, a card message box, your own date picker wording and colour, the date on the order confirmation, automatic dates for subscription renewals, and Shopify Flow alerts for closures, late orders, renewals and orders due tomorrow. Plus adds unlimited closed dates and weekly closures, postal, and more than one method at once, a daily last order time (per weekday if you like), minimum order spend, rush and peak-date surcharges, season and shelf-life windows, per-product and per-variant rules, per-slot booking limits (with a Shopify Flow alert when a slot fills), the storefront closure notice and announcement bar, setting a date on phone, draft and in-person orders, and spreadsheet import and export of product rules. Pro adds daily limits per product and shared across products, every store location run as its own branch (each with its own delivery, hours, cut-offs and capacity), calendar sync (Google, Microsoft, ICS), customer self-rescheduling, the order-by deadline banner and product page badge, order reports and prep sheets, Shopify Flow alerts for capacity, calendar sync and reschedules, and Shopify Flow actions. See the full pricing comparison.

Both Plus and Pro include a 14-day free trial. Charges go on your Shopify bill, so you never give us card details. A store that used part of its trial in the last 180 days gets the days it has left. If you cancel during the trial, you aren't charged.

No. Every plan, Free included, takes unlimited dated orders, with no per-order fees and no monthly cap. Many date-picker apps charge by order volume, so a busy month moves you up a tier or adds per-order charges. Here, 50 orders a month and 5,000 cost the same. You only pay more if you move to a bigger plan for its features.

In the app, open Settings → Plans and click Change or cancel plan in the banner at the top: it takes you to Shopify's plan page, where you can switch plan or cancel. Changes take effect straight away; if you cancel, your store drops back to Free. No contracts and no cancellation fees; a yearly plan is paid for the year up front.

Your settings are stored in a PostgreSQL database hosted by Heroku in the EU (Ireland). The dates your customers pick are written straight onto your Shopify orders, and to keep your limits and calendar right we keep each dated order's Shopify order ID with the dates it's booked for, and counts of bookings per date and time slot, with no customer names or contact details. If you connect a calendar we hold the connection token. Your data is deleted when Shopify asks us to, about 48 hours after you uninstall, with backups gone within 7 days. See our Privacy Policy for the full picture.