Frequently asked questions

Yes. Blackout Dates works with both cart page themes and cart drawer themes. For cart pages, add the date picker as a section block in the theme editor. For cart drawers, enable the app embed in your theme settings. No code editing needed either way.

Open your Shopify theme editor, go to the cart template (or theme settings for cart drawers), and look for the Blackout Dates block or app embed. Enable it and save. See the setup guide for step-by-step instructions and the snippet you paste into your order confirmation email.

Yes, on the Plus plan. Go to Product Availability in the app and set per-product rules — allowed dates, allowed weekdays, a prep days override, a fixed date (pre-selected for customers with no choice needed), or a recurring send-out day (e.g. every Thursday). Customers can mix products with different rules in the same cart — each item shows its own date the customer picked.

Yes, on the Pro plan. Offer morning, afternoon, or custom windows within each collection or delivery day, and cap how many orders each slot can take so you never oversell a busy afternoon. Set slots per day in the app's scheduling settings.

They can't. On cart page themes the picker is embedded in the page; on cart drawer themes it appears as a step before checkout. Either way, customers must make a selection before they can proceed. On Shopify Plus stores, checkout then shows only the delivery option they chose in the cart, so they can't accidentally pay for postage on a collection order. On other plans the choice is captured on the cart and shown on the order; Shopify limits the checkout-side filtering that hides the other options to Plus.

Yes. Enable all three methods and customers pick one when they choose their date. Each method can have its own pricing, schedule, and availability — for example, collection seven days a week but local delivery Monday to Friday only. If your store is on Shopify Plus, the app installs a checkout filter automatically so only the chosen method appears at checkout (Shopify limits this to Plus stores). On other plans, the picker still captures the choice and customers get a heads-up on the cart to pick the right option at checkout.

Open the app's Delivery page — the checkout filter reinstalls itself on load. If it still fails, a red banner names the exact cause (missing Shopify access scope, plan restriction, mutation failure, etc.) and tells you how to fix it. For pickup and local delivery to appear as native checkout options, products must be marked as physical and have inventory at the pickup or local-delivery location — the Delivery Routing page shows this guidance and flags any products that don't qualify.

Yes, on the Pro plan. Go to Calendar Sync in the app and connect Google Calendar or Microsoft Outlook via OAuth — new orders are pushed automatically as calendar events. You can also copy the ICS feed URL and subscribe from Apple Calendar, Fantastical, or any calendar app that supports subscriptions.

Yes — through Shopify Flow. Two of the eight triggers Blackout Dates adds cover exactly this: Order landed on a closed date fires when a customer's chosen date falls inside an upcoming closed period, and New closure overlaps existing orders fires when you add a closure that customers have already booked against. Connect either to Slack, Klaviyo, order tagging, or any custom webhook. Available on the Pro plan.

No. The triggers carry the order and customer references that Flow actions can use directly — so a one-step workflow like “Order landed on a closed date → Send Slack message” works straight away. You just need accounts with whatever downstream tools you want to use (Klaviyo, Slack, etc.).

Free covers store-wide closed dates, one always-closed weekday, and prep days. Plus adds unlimited closed dates and weekly closures, date-driven delivery surcharges (rush & peak dates), a daily last order time, minimum order value, and per-product rules. Pro adds time slots with per-slot limits, shared daily limits, every store location run as its own branch (each with its own delivery, hours, cut-offs and capacity), calendar sync (Google, Microsoft, ICS), customer self-rescheduling, automatic dates for subscription renewals, prep sheets, and Shopify Flow automation. See the full pricing comparison.

Both Plus and Pro include a 14-day free trial. No credit card is needed until your trial ends. Cancel during the trial and you won't be charged a thing.

Cancel any time from your Shopify admin under Apps → Billing. No contracts, no cancellation fees, no minimum term. Your store drops back to the Free plan at the end of your current billing cycle.

Your settings are stored in a PostgreSQL database hosted by Heroku in the EU (Ireland). Date selections your customers make are written directly to your Shopify orders and are never stored in our database. Everything is permanently deleted when you uninstall the app. See our Privacy Policy for the full picture.