Frequently asked questions

Yes. One switch in the theme editor (the Date Picker Embed) works on cart page and cart drawer themes alike: when a customer heads to checkout, they pick their date on a page the app hosts, then carry on. If you'd rather the calendar sat on your cart page itself, add the Blackout Dates date picker block to your cart section as well. No code editing either way.

In your Shopify admin go to Online Store → Themes → Customize, open App embeds at the top of the left panel, switch on Date Picker Embed and save. The app's Getting Started page has a button that opens that exact screen for you. See the setup guide for the click-by-click version and the snippet you paste into your order confirmation email.

The Getting Started page inside the app tells you. Once the embed is on and saved, open any page of your shop and within a minute the first step ticks itself and shows when your storefront last reported in. It also says when the date picker last rendered for a customer, and if the picker's code fails on your theme it shows the error message and where it happened, so a blank cart page never stays a mystery. Then place a test order, which ticks the last step and proves the date lands on the order.

Yes, on the Plus plan. Go to Product Availability in the app and set that product's own rules: allowed dates, allowed weekdays, a prep days override, a fixed date (pre-selected, no choice needed) or a recurring send-out day like every Thursday. Customers can mix products with different rules in one cart, and each item shows the date they picked for it.

Yes, on the Pro plan. Set the hours you're open for collection on each weekday and how long each slot should be (30 minutes to 2 hours), and the date picker cuts your hours into slots for customers to choose from. Cap how many orders each slot can take: a full slot disappears from the picker, and if every slot on a day is full the whole day is hidden. It's all under Settings, in the "When you're open for collection" section.

Yes, on every plan. Add the Blackout Dates date picker block to your cart section and every line customers read is a setting in the theme editor: the question above the delivery options, the names of collection, local delivery and postal, the calendar headings, the time-slot prompt and the gift message label. There's an accent colour too. Clear a field to get the standard wording back. The closure notice, product page badge and deadline banner blocks are editable the same way.

They can't. With the embed switched on, the checkout button takes them to the date page first; with the date picker block on your cart page, the checkout button stays hidden until a date is chosen. Either way, customers must make a selection before they can proceed. On Shopify Plus stores, checkout then shows only the delivery option they chose in the cart, so they can't accidentally pay for postage on a collection order. On other plans the choice is captured on the cart and shown on the order; Shopify limits the checkout-side filtering that hides the other options to Plus.

Yes. Turn on all three and customers pick one when they choose their date. Each method gets its own pricing, schedule and availability, so you could do collection seven days a week but local delivery Monday to Friday. On Shopify Plus the app installs a checkout filter for you, so only the chosen method shows up at checkout (Shopify limits that bit to Plus stores). On other plans the picker still captures the choice, and customers get a note on the cart telling them which option to pick.

Open the app's Delivery page and the checkout filter reinstalls itself as it loads. If it still fails, a red banner names the exact cause (a missing Shopify access scope, a plan restriction, a failed mutation) and tells you how to fix it. For pickup and local delivery to show up as native checkout options, products have to be marked physical and have inventory at the pickup or local-delivery location. The Delivery Routingpage spells this out and flags any products that don't qualify.

Yes, on the Plus plan. Product Availability has a CSV export and import: download every product's rules as a spreadsheet, edit them, and upload the file. Afterwards a summary says how many rows were applied and lists any it skipped or couldn't read, and the product list refreshes to match. Reports, Closure Impact and the daily prep sheet (Pro) each have a Download CSV button for your own spreadsheets and back-office tools.

Yes, on the Pro plan. Go to Calendar Sync in the app and connect Google Calendar or Microsoft Outlook, and new orders get pushed across as calendar events. There's also an ICS feed URL you can copy and subscribe to from Apple Calendar, Fantastical, or anything else that takes calendar subscriptions.

Yes, on the Pro plan. Each Shopify location becomes its own branch with its own delivery methods, prep time, cut-offs, slot caps and closed dates, or it can just inherit your shop-wide settings. Customers pick which location they're ordering from on the storefront, and that choice drives the calendar, capacity and reporting for that branch. Free and Plus run on one shop-wide setup.

Yes, on the Pro plan. Add a secure link to your order-confirmation email and customers pick a new date and time from the same calendar they used at checkout, without emailing you about it. The app moves the booking, frees the old slot and updates your synced calendar. New dates still respect your closed dates, prep time and daily capacity, and you can set a cut-off so changes can't land too close to fulfilment.

Existing orders keep the date your customer already picked. Closing a date only stops new orders being placed for it. To see who's affected, the app's Closure Impact page lists everything already booked against a date you're about to close, and on Pro a Shopify Flow trigger can alert you (or tag the order) the moment a new closure lands on top of a booking, so you can get in touch and reschedule.

Yes, through Shopify Flow. Two of the eight triggers Blackout Dates adds cover exactly this. Order landed on a closed date fires when a customer's chosen date falls inside an upcoming closed period, and New closure overlaps existing orders fires when you add a closure that customers have already booked against. Wire either into Slack, Klaviyo, order tagging or any custom webhook. Pro plan.

No. The triggers carry the order and customer references that Flow actions can use directly, so a one-step workflow like “Order landed on a closed date → Send Slack message” works straight away. All you need is an account with whatever you're sending to (Klaviyo, Slack, and so on).

Free covers a handful of store-wide closed dates, one always-closed weekday, prep days, the cart date picker, the date on the order confirmation, and automatic dates for subscription renewals. Plus adds unlimited closed dates and weekly closures, collection, local delivery and postal as separate methods, a daily last order time (per weekday if you like), minimum order spend, rush and peak-date surcharges, season and shelf-life windows, per-product and per-variant rules, and CSV import and export. Pro adds time slots with per-slot limits, daily limits per product and shared across products, every store location run as its own branch (each with its own delivery, hours, cut-offs and capacity), calendar sync (Google, Microsoft, ICS), customer self-rescheduling, the storefront closure notice, deadline banner and product page badge, order reports and prep sheets, and Shopify Flow automation. See the full pricing comparison.

Both Plus and Pro include a 14-day free trial. No credit card is needed until your trial ends. Cancel during the trial and you won't be charged a thing.

No. Every plan, Free included, gives you unlimited dated orders with no per-order fees and no monthly caps. Plenty of date-picker apps meter by order volume, so a busy month either bumps you up a tier or starts adding per-order charges. Here, 50 orders and 5,000 orders cost the same, and your December bill looks like your January one. You only pay more if you move up a plan for the features, never for taking more orders.

Open the app's Billing page and use the banner at the top: it takes you to Shopify's plan page, where you can switch plan or cancel. Changes take effect straight away and your store drops back to Free. No contracts, no cancellation fees, no minimum term.

Your settings are stored in a PostgreSQL database hosted by Heroku in the EU (Ireland). The dates your customers pick are written straight onto your Shopify orders. On Pro we also keep a count of bookings per date and time slot so slot limits can be enforced, with no customer details attached. If you connect a calendar we hold the connection token. Everything is deleted when you uninstall the app, with backups gone within 7 days. See our Privacy Policy for the full picture.