Frequently asked questions

Yes. Blackout Dates works with both cart page themes and cart drawer themes. For cart pages, add the date picker as a section block via the theme editor. For cart drawers, enable the app embed in your theme settings. Neither option requires code editing.

Open your Shopify theme editor, navigate to the cart template (or theme settings for cart drawers), and look for the Blackout Dates block or app embed. Enable it and save. See the setup guide for step-by-step instructions and the Liquid snippet for order confirmation emails.

Yes, on the Pro plan. Go to Product Availability in the app dashboard and configure per-product rules — allowed dates, allowed weekdays, preparation-days override, fixed-date mode (pin the product to a single pre-selected date), or a recurring dispatch day (e.g. always the next Thursday). Customers can mix products with different rules in the same cart — each item shows its own fulfilment date at checkout.

Yes, on the Pro plan. Offer morning, afternoon, or custom windows within each collection or delivery day, and optionally cap how many orders can be taken per slot so you don't oversell a busy afternoon. Configure slots per day in the app's scheduling settings.

The date picker intercepts the checkout flow. On cart page themes it's embedded in the page; on cart drawer themes it appears as a dedicated step before checkout. In both cases customers must interact with it before they can proceed. At checkout itself, only the delivery option the customer chose on the cart is shown — pickup, local delivery, and postal are filtered automatically so customers can't accidentally pay for postage on a collection order.

Yes. Enable all three methods and customers choose at the point of date selection. Each method can have its own pricing, schedule, and availability — for example, you can offer collection seven days a week but local delivery only Monday to Friday. On the Plus and Pro plans, the app also installs a checkout filter automatically so only the chosen method appears at checkout. You don't need to create a Shopify delivery customization by hand, and if it ever gets out of sync, opening the app's Delivery page reinstalls it.

Open the app's Delivery page — the checkout filter reinstalls itself on load. If it still fails, a red banner on that page names the exact cause (missing Shopify access scope, plan restriction, mutation failure, etc.) and how to fix it. For pickup and local delivery to appear as native checkout options, products must be marked as physical and have inventory at the pickup or local-delivery location — the Delivery Routing page shows this guidance and flags products that don't meet the requirements.

The Free plan covers store-wide blackout dates, recurring weekday blocking, preparation lead time, and all three delivery methods. Plus adds delivery pricing, free-delivery thresholds, a daily order cut-off time, and minimum order value. Pro adds per-product date rules, time slots with per-slot order limits, and calendar sync (Google, Microsoft, ICS). See the full pricing comparison.

Plus and Pro plans both include a 14-day free trial. No credit card is required until your trial ends. If you cancel during the trial, you won't be charged.

Cancel any time from your Shopify admin under Apps → Billing. There are no contracts, cancellation fees, or minimum commitment periods. Your store will revert to the Free plan at the end of your current billing cycle.

Yes, on the Pro plan. Go to Calendar Sync in the app dashboard and connect Google Calendar or Microsoft Outlook via OAuth — new orders are pushed automatically as calendar events. You can also copy the ICS feed URL and subscribe from Apple Calendar, Fantastical, or any other calendar app that supports calendar subscriptions.

Your configuration data is stored in a PostgreSQL database hosted by Heroku in the EU (Ireland). Customer date selections are written directly to your Shopify orders and are never stored in our database. All data is permanently deleted when you uninstall the app. See our Privacy Policy for full details.